FAQs
1. General Questions
What is your return policy?
We have a 07-day return policy, which means you have 07 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For more information, read our Return Policy.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
Can I cancel or modify my order?
Once a order is purchased, we can't cancel or modify your order.
Do you have a physical store?
Currently, we do not have a physical store.
2. Product Questions
What size should I order?
We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.
Can I get this product in other colors?
If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Ideal.
Do you offer installment payment options?
No, we do not offer installment payment options for purchases.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on all orders in certain countries. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
No, we do not ship to P.O. boxes.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing info@sainremy.store
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@saintremy.store.